I cannot access the results to my test. |
If you did not get your test results, it's because of one of three reasons:
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Is there anything I can do on this site without being a member? |
| You can do a lot on Mary.com before you create an account. You can browse the profiles of other members, see what they're looking for, whether they're online, and even send their profile to a friend. You can also kick back and read the magazine. If you want to get in touch with someone though, you'll have to join us! |
Is there a fee for using this site? |
| Mary.com is free to all members. Subscribed members are allowed more communication options, advanced personality and compatibility reports, and other features such as advanced searches. |
What forms of payment do you accept? |
| We accept many forms of payments. Check here to see what is acceptable: PayPal.com |
How can I cancel my subscription? |
| Subscribed Members may cancel at anytime by logging into their account at PayPal.com and canceling their subscription. |
Is Mary.com a secure site? |
| Mary.com is a secure web site which never has access to your payment information. All payments are processed by PayPal.com, a specialized secure payment processing site. |
Why do you need my personal information? |
| Your personal information is used to connect you with a partner. The more information you submit, the better the match! |
Why do you need to know where I live? |
| Mary.com uses your country and zip code to match you with a partner. It is our goal to connect you with someone as close to you as possible. |
I forgot my log in and/or password! |
| To log in to your account, please enter the email account you originally used to sign up. If you've forgotten your password, you can click here and we'll email it to you.
If you can't remember which email address you used (and that can happen) please send all the email addresses that you might have used by clicking on Contact Us and we'll let you know which one you'll need to log in. |
How do I make changes to my profile, email or password? |
| Enter your profile by selecting the Edit MY Profile link in MY ACCOUNT. You may make any changes, including your email address and password, by changing the text or selecting from the drop-down boxes provided. Once you are finished, be sure to select "Update All" at the bottom of the page. You will immediately see the updated profile. |
How do I change the age listed on my profile? |
| Click on the Edit Profile link, and choose the correct month, day and year. (That's the correct date of birth, not the date of birth you'd like to have...) |
How do I upload my picture? |
| To upload your .jpg file, go to MY ACCOUNT and click on Edit My Profile and Edit Photos. Select the Browse button to search your hard drive for the picture you wish to post. Once you've located the photo, select Open. Finally, press Upload. You will immediately see your image uploaded to your profile. You will also be able to delete the image(s) if you choose. Once you return to your profile you will see your image displayed. Once your picture has been saved to your profile, it needs to be approved by our site moderators. This usually occurs within 72 hours of the initial upload. The main picture in your profile needs to be solely of you and preferably a head shot. We reject the following types of pictures: - Nude pictures - Copyrighted pictures - Pictures with contact information - Pictures that are in poor taste, racially prejudiced, pornographic in any way, unintentionally blurry, etc. - Pictures that display inappropriate language |
What do I do if my picture is rejected? |
| Submit another picture, keeping in mind the rules for picture approval. |
I don't have a good picture of myself. What should I do? |
| We partner with LookBetterOnline.com to provide you with new, flattering photos for your profile. They will send you to a great photographer in your area and you will get 12 outstanding and natural-looking photos that get results. Easy, right? |
How do I browse profiles? |
| You can browse other people's profiles even before you've logged into your account. Click Search and indicate the age, gender and maximum distance of the person you're looking for. |
How do I contact someone I am interested in? |
| Click the Send Email button or link on the person's profile and drop them a line! Good luck. |
How do I sign up? |
| Click here or use one of the "Join FREE Now!" buttons on the site. |
Can I delete people who viewed my profile? |
| No, you cannot delete people who viewed your profile. But it doesn't matter because the newest people who viewed your profile are first in the list. Eventually, the older ones will be so far back so you will never see them. |
How do I cancel my membership? |
| To cancel your membership, please go to MY HOME, then MY ACCOUNT and click on CLOSE MY ACCOUNT and follow the directions. |
How do I change My Password? |
| Go to MY ACCOUNT, edit my profile, and click on "Change Password". |
What do the strength scales mean on the tests? |
| Psychologists use shortcuts to simplify the notation of the strength of any facet or scale. Instead of using the scale very low, low, average, high, and very high, they use --, -, =, +, and ++. This corresponds to the following: --(very low:lowest 15%ile of the population measured) -(low:in the lowest 16-30%ile of the population measured) =(average:between 31-70%ile of the population measured) +(high:between 71-85%ile of the population measured) ++(very high: over 85%ile of the population measured) |
How do I search for people other than the USA? |
| To search for members, go to simple search, click on the country you desire to make a search, click on the closest town, and find members based on using that town as a starting point. |
How do I change user names (screen name or handle)? |
| Go To MY PROFILE and click on "Edit User Name." |
How do I see the results to a test? |
| To see the results to a test you took, log in to your account click on MY HOME and MY TEST RESULTS.
Here you will see a full page of tests and results. If you took a test, you will see a green check mark and text to the right of the test name that says "view results". Click on that and you will get your results. |
How do I compare your my test results with someone else? |
| To check compatibility on the BIG FIVE or any other test, take the test and then compare it to other members online who have already taken the test.
On the profile page of every member, there's a Ying-Yang symbol just below their main picture and text that says: Your Compatibility With (other member's screen name). Click on that icon and you will be taken to the Soul Mate Finder page. On that page, you will find all the tests that compare all members. You can then click on the results to any test to see how you compare. If you want to compare your results with a friend, you need to have them post a profile on Mary.com and follow the same instructions. Find your friend's profile using simple search and keying in their screen name in the appropriate box within "simple search". |
How do I edit my profile to see what I wrote about myself? |
| To edit your profile, whether it be narratives, soapboxes, email address, or pictures, log into your account and click on MY HOME and MY PROFILE and click on VIEW MY PROFILE. |
How do I finish the registration process? |
| To finish the registration process, log in to your account, click on MY HOME, MY PROFILE and edit the areas you have not completed. |
How do i get a picture approved to be a primary picture instead of a secondary picture? |
| To get primary approval on a picture that has been approved as a secondary picture, log in to your account. Click on Edit my profile click on "edit photos", and find the picture you want to send to customer service for primary approval. Below the picture, you'll find an envelope icon. Click on that envelope and it sends it to customer service for approval.
The rules for primary approval are: -It has to be a picture of you. -The face must be visible -The picture must be a close up -The picture cannot be blurry or distorted |
How do I stop getting emails from Mary.com |
| If you want to stop getting emails, please login, click on MY HOME, MY ACCOUNT, and EMAIL PREFERENCES and follow the directions by selecting which emails you want to receive and which you do not want to receive. |
What is a primary picture? |
| Primary pictures are picture that we permit to be used as your main picture on your profile. They have to include you in the picture. You cannot use pictures of known people that could be copyrighted. Pictures of objects, sceneries, and indistinguishable people are not permitted.
Also, if the account belongs to a woman, the primary picture needs to be a woman. She may be with a partner if she chooses. However, the primary picture cannot be of children. If the account belongs to a man, the same rules apply. |
I can't login from the home page, why? |
| The reason you could not find a login section on the home page of Mary.com was because your cookies were not enabled, or you deleted your cookies, or your Internet security settings do not allow sites to put cookies on your computer.
To solve this problem, you must enable cookies, or if you prefer not to do that, you can click on any tab in the home page's navigation menu and on the secondary pages of the site you will find login boxes. |
I registered but I cannot find my profile. |
| Is it possible you used another email address or made a mistake and left us an incorrect email address? Note also that we reject dozens of profiles every day for many reasons such as:
--not enough content to create a profile --inappropriate content --no content value for our members If this could be your case, you'll need to create a new profile. |
I don't have a photo to upload from my computer. Can I send you a photo? |
| Please do not send us a photo by mail. Instead, go to your favorite photo store with 10 of your best pictures (this will allow you to show others more about your life in pictures). They will scan those pictures and put them on a CD/DVD disk for you which you can then upload to us with your computer. Note that many retailers like Walmart now have self service photo scanning of pictures and it is very inexpensive. This allows you to scan all your old photos and put them on your computer so you can share them with your friends. |
Why Do I Have To Login Numerous Times When I'm Already Logged In? |
| In order to prevent the login page from appearing over and over again you need to activate your cookies. You can do this by clicking on Tools on your browser, then Internet Options, then Enable Cookies or set the security setting to anything but High. |
How Do I Hide My Profile? |
| To hide your profile click HERE! You can hide or unhide your profile by clicking on MY HOME, MY ACCOUNT, HIDE MY PROFILE and following the directions. |
What Are The Guidelines For My Narratives? |
| Do not include your name, phone number or address. Include your likes, your dislikes, aspirations, and the type of person you'd like to meet. You can also put smilies in your messages and headline. Type the shortcut into your profile. For example, type :devil: in the headline to add a devil icon. On a final note, don't enter your email address below, because spammers on the Internet will find your email address and send you spam. |
I can't find My profile! Was My Profile Deleted? |
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Spammers & Scammers: How Do I Know If Someone Is A Scammer? |
| Mary.com works hard to make sure scammers are deleted from the database. If anyone asks for money, it is likely a scam. The common approach is to ask someone for money to help a relative get medical care, buy an airline ticket to visit you, receive the money, and then disappear. More elaborate schemes involve using your social security number, address, telephone number, to access your bank account, withdraw money, and disappear. Don't be fooled by such scams, and be sure to do an official legitimacy check on any person before you send money. |
What Should I Do If I Suspect Someone Is A Scammer / Spammer? |
| Please contact us immediately if you feel you've come across a scam artist or a spammer. You can click on the "Customer Care" link to send us a message or click HERE |
Missing Messages |
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Deleted Profiles |
If you asked us to delete your profile, it is gone for good. We cannot restore your profile. If your account was deleted and you have been banished by the computer that means you broke some rules. The most common reasons for being deleted are:
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How to interpret test scores: |
| All scores are rated from zero to one hundred (0-100). The score is based on all the results to the same test made by people of your age and gender.
br> For example, if you scored a 60 on a test about adventurousness, what this means is that you are in the 60th percentile of every one who took this test in your age/gender group. In other words, you scored higher than 60% of the people who took this test. This also means that 40% scored higher than you. An average score is around 30-70. Below 30 means your level of that characteristic relative to other people is low. Above 70 means your level is high. If a high level of XYZ is required to make a relationship work, it's obviously better that you score high on XYZ. However, although the conventional wisdom says that high XYZ is preferable to make a relationship work, and you scored low, it does not mean you cannot find a good relationship. There are people who prefer low intimacy or even low passion just like there are others who prefer low extroversion or low agreeableness! In relationships, it's important to find someone who thinks like you. A low score on any test does not necessarily mean "bad". It just means that you probably will have problems with someone who scores "high" on that same facet. |
